FAQ

How many transfer confirmations should there be before the mixing starts? Can this be sped up?

We need one confirmation by the Bitcoin network. There is, unfortunately, no way we could speed this up. Normally, confirming transactions with a high miner fee does not take longer than 5-20 min. Transfers with a very low miner fee, however, can take days to confirm. You can simply wait for for your transaction to be confirmed or use a transaction accelerator.

I accidentally closed my browser. What will happen to my money?

If you have sent your Bitcoins to the mixer, they will be returned to you within a timeframe stipulated in your letter of guarantee and the terms of a chosen mixing mode. If you happen to have failed sending your coins to our wallet, the mixing will not start and your money will not go anywhere. If the latter is the case, go ahead and create a new request for mixing.

How long does the generated address for transfer remain valid?

The address for transfer remains valid for 7 days(168 hours). All transfers made after this time will not be accepted. Please make sure you are acting within this timeframe.

Do you store any logs?

We do not store logs. All data related to mixing requests gets deleted 24 hours after the cleansing is completed. The only evidence of your use of a mixing service is a letter of guarantee we provide.
To increase your anonymity level even further, use our Tor mirror.

What are the maximum and minimum transfer amounts?

The minimum transfer amount is 0,001 btc (also the only possible amount for free trial users). Any transfers below this limit will be regarded as donations. The maximum transfer amount per one request is 1 BTC in the “Mixer” mode and 50 btc in the “Complete anonymity” mode.

Why should I trust you with my money? What is a letter of guarantee?

We use PGP-signed letters of guarantee to address possible disputes and emerging problems. A guarantee letter contains all terms of a cleansing offer and our PGP signature. The authenticity of this document is easily checked but cannot be forged.

To verify you letter of guarantee, use any PGP client and our public key. A detailed the instruction is here.
Should you have any complaints regarding your request, send us your letter of guarantee.
As for the transfer of cleansed money back to your receiving address(es), blockchain will always provide an infallible evidence if there was one or not.

To check the quality of cleansing in the “Complete anonymity” mode, follow this instruction.

I did’t receive my money back. What do I do?

Do not panic! Check with blockchain.info about your transfer – make sure you did send money to the right input address. If there is proof that your transfer was successfully executed but your money has not arrived at your forward-to address(es), reach out to us, providing your letter of guarantee. We will try and fix the problem as soon as we can. If the transfer was delayed due to some service failure, the commission will not be charged. We came across some technical hurdles due to massive DDoS attacks on blockchain

I got a suspicious message from a mixer in Telegram acting as mixers.money

Attention! There are clones and scammers pretending to be us in Telegram:

• @mm5btcbot – fake
• @mm5btc_bot_admin – fake
• @MixerMoney_bot – fake

They have nothing to do with mixers.money . These bad actors aim to talk you into sending your Bitcoins directly to them because as they say “it is more safe, cheap and effective”.

Please keep in mind that mixers.money is a fully automated Bitcoin tumbler There is no one on our side taking mixing orders or payments.

Those fake bots were obviously designed via a free bot building service – it takes only one look to be sure. If they send you a letter of guarantee, your know what to do with it – run a quick check using I got a suspicious message from a mixer in Telegram acting as mixers.money. If they send you a letter of guarantee, you know what to do with it- immediately check its authenticity using this instruction. Do not send any coins – you will 100% not see them back.

The safest way to use our mixing service is to follow links on our website or in our social media channels. If a message strikes your as scam, do not hesitate to contact us.